How do you fire a client?

The discussion about firing a client led by Kathryn emphasized the importance of professionalism, preparation, and emotional readiness. They suggested scheduling a meeting, building review sessions into the client’s schedule, and having a transition narrative. They also emphasized the potential for backlash but also the potential for future referrals. The conversation stressed the importance of practicing the conversation, building in checkpoints, and maintaining professionalism.

They also mentioned their services for practicing and improving communication skills. She suggested scheduling a meeting with the client, treating it as a professional appointment, and using a digital calendar to avoid confusion. She also recommended building review sessions into the client schedule to avoid surprises. Katherine stressed the importance of having a transition narrative when firing a client. The conversation was set to continue, with Laurie expected to contribute to the discussion.

Laurie discussed the importance of professionalism when dealing with difficult clients. Laurie emphasized the need for emotional readiness and the potential for backlash, but also suggested that clients could potentially refer more business in the future. Kathryn recommended practicing and rehearsing the conversation, building in checkpoints with clients, and always being generous in all situations.

The discussion concluded with an emphasis on maintaining professionalism and the potential long-term benefits of letting go of clients who are not a good fit. Kathryn & Laurie discussed the importance of professionalism when firing a client, emphasizing the need for preparation and the ability to read both the client’s body language and one’s own performance. They also mentioned the availability of their services for practicing and improving communication skills.

Laurie clarified that questions and feedback can be submitted through their Facebook page, email, or by commenting on their posts. They concluded by encouraging attendees to share their content and provide feedback.

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